“This has been the worst place I have bought a car from. I took my car in to sell and buy a cheaper car and get some money back. First of all, your posters and website says ‘money in your account the same day’, I never got anything in my account for 5 days. When I phoned up, the accounts department said it would take 10 days.
Secondly, I felt I was always pressured to buy the car I was looking at, I looked at a few cars and every time I looked at one I was being pressured saying it’s the best deal.
Thirdly, from the money that I sold my car for I took a £2300 to put as a deposit towards the cheaper car, now when the finance paperwork came through nothing was taken off as deposit even after I paid another £100 from my card which takes it to £2400 as deposit. I have still yet to hear from the sales guy for their explanation.
Fourth, I was never given or offered a test drive which I was want to do.
Fifth, I was never shown any finance paperwork as to what was on the finance to make sure things are all clear.
Sixth, there were things on the paperwork like charity, and car mats(which I never got, nothing was in the car just the bare floor carpet which comes with the car) I was paying for.
Seventh, the fuel was completely empty, red light on, when they gave me a car, luckily there was a petrol station near buy, probably got there on fumes.
Eight, never been given the voucher which was promised by the sales person, he later said he was going to email me it.
Ninth, every time I call up to speak to Scott the sales guy, they say he is busy.
Tenth, I have never had an after sales call back from anyone there.
There are more things to say but I will end it here and wait for a response.”
Thank you for your review Mr Kaukimoce. I would like to apologise for your recent experience with Peter Vardy. I have assigned your complaint to our Management team and they will be in contact to resolve your concerns within the next 48 hours. Thanks, TeamPV
“very impressed with the customer service staff are so helpful and go that extra mile would definitely recommend and will be returning as a customer in future years”
“Chris Thomson was very helpful and informative when I needed a new car due to unforeseen circumstances. The whole team at Motherwell were easy to approach and I never at anytime felt rushed or pressured. Professional and friendly service. First class.”
“Jacqui from Peter Vardy was friendly ,very professional ,& made my dealings with the company a pleasure
She also made a follow up call to see that all was well”
“Peter Vardy were very helpful. They found a car for me that was within my budget. They kept in touch with me throughout the whole process of getting my car for a test drive to driving away in it. The staff were very friendly and explained all the relevant paperwork.”
“The only part P.V. That made me happy were the pleasant and helpful staff, particularly Adam Milne who looked after the sale. As for the Company.....too many questions....too many rules....too much paperwork....enought to destroy a small rainforest.”
Hi Mr Wilson, Thank you for your review. I would appreciate if you could send full details of your concerns to customerservice@petervardy.com and the team will pick up on this. Thanks, TeamPV
“Peter Vardy Vauxhall Aberdeen, where do I start? What went right would be easier to answer. The sales process was fine only do the problems occur with the pathetic shambles that is their after sales service. This garage has to be one of the most unorganised cesspits in the world and their staff are not much better either: ignorant, rude and pushy towards customers and treat them with total contempt. We bought an Audi A4, a very nice car. However, the day after we bought it the engine under tray fell off and we were stuck by the side of the A96 for over an hour, until luckily Audi assist fixed it as peter vardy refused fix it and refused to send anyone out to fix it. A week later we noticed paint had begun to peel off the front bumper, it turns out the bumper had been resprayed by someone who clearly has never resprayed a car before, even I could have done a better job! The car was sent back to the garage to be repaired where it turned out the staff had never actually bothered to book the car in and we were left with a courtesy car for two days which is completely unacceptable for a small job and should have been done within a day and no apology which just shows how dreadful the staff are in this place. The only reason I've given it one star is partly because you can't give zero stars and because this garage provides a good service in making you grateful for the likes of Arnold Clark who are so much better than these con artists that work at this toilet of a company.”
