“This has been the worst place I have bought a car from. I took my car in to sell and buy a cheaper car and get some money back. First of all, your posters and website says ‘money in your account the same day’, I never got anything in my account for 5 days. When I phoned up, the accounts department said it would take 10 days.
Secondly, I felt I was always pressured to buy the car I was looking at, I looked at a few cars and every time I looked at one I was being pressured saying it’s the best deal.
Thirdly, from the money that I sold my car for I took a £2300 to put as a deposit towards the cheaper car, now when the finance paperwork came through nothing was taken off as deposit even after I paid another £100 from my card which takes it to £2400 as deposit. I have still yet to hear from the sales guy for their explanation.
Fourth, I was never given or offered a test drive which I was want to do.
Fifth, I was never shown any finance paperwork as to what was on the finance to make sure things are all clear.
Sixth, there were things on the paperwork like charity, and car mats(which I never got, nothing was in the car just the bare floor carpet which comes with the car) I was paying for.
Seventh, the fuel was completely empty, red light on, when they gave me a car, luckily there was a petrol station near buy, probably got there on fumes.
Eight, never been given the voucher which was promised by the sales person, he later said he was going to email me it.
Ninth, every time I call up to speak to Scott the sales guy, they say he is busy.
Tenth, I have never had an after sales call back from anyone there.
There are more things to say but I will end it here and wait for a response.”
(Vauxhall Edinburgh) -
Posted 1 year ago