“I bought a 64 plate Corsa for my teenage son who'd recently passed his test, however the car had a technical fault with the entertainment system. I contacted the Vauxhall dealership in Motherwell and spoke to the salesman (John Clifford) who I'd dealt with. The problem wasn't easy to resolve and involved emails to Vauxhall UK etc. However, John took ownership of the problem, kept in touch and updated me, even giving me his own personal phone number in case he wasn't working that day. The problem was eventually resolved.
For me, customer service is crucial, especially after the sale and it dictates whether I would buy from that company again or not. On this occasion, John's service was excellent. Thank you.”
(Vauxhall Motherwell) -
Posted 1 year ago