I booked to see a car on line in the Motherwell Garage on the Saturday at 12 noon but wasn't recorded when I arrived. never the less I was treated well and eventually purchased a car, I was informed by the saleman that one of the Ladies dealing with the delivery date would be in touch with me to arrange handover. On the Monday feeling something was wrong due to not hearing from anybody I phoned only to be told Laura had no paperwork from saleman and would chase it up and phone me back (never did). My wife phoned the Tuesday only to be told the same but she did get a phone call back explaining again no paperwork and awaiting the V5 from previous owner due to private plate. Had someone explain this from the start I would have knew that i had to wait! The next day I received a call to collect the car on Thursday at 5 but due to working 6.30 was arranged by Laura making an acceptation due to the hassle i was having but never got a registration number to insure the car. Phoned back couldn't get a hold of her, same the next day by now I was in work panicking about the pick up time, phone on way home for reg only to be told the handover girls would be there as per normal till 730pm (why lie) eventually got reg number at 530pm and changed insurance then drive to garage 15 miles away all hassle that could have easily been avoided!!!! I have since spoken to the saleman on a follow up call and he was surprised at my reaction to his enquiry. As I was a cash sale there wouldnt really be any paperwork as such.