We were told the car would be ready in a couple of weeks as it was down south . We were phoned about a week later and told it was abroad and it would be another month. We told them to cancel the order as we were disappointed with the service. Your manager Gavin phoned and said we had been misinformed and the car would be ready when we were originally told and offered us a free night in a hotel as a gesture of goodwill. We agreed to go ahead. We were also told we would get a refund on the service plan for our old car. We have neither received the hotel offer or our refund despite phoning several times. Gavin said he would sort it personally but when we phoned over two weeks ago he had passed it on to the original salesman and insisted the email for the hotel had been sent but that seems strange as we receive all your other emails. To date we have still not received our refund or the elusive hotel offer. Needless to say we will not be rushing back to this dealership and hope that this email will ensure this fiasco will be sorted out.