5 star rating is purely for Ross Couttie (Sales) and Katie Johnstone (Handover). I cannot fault their commitment and dedication. The Sales Manager (Scott, if I recall) was too pushy, becoming on the verge of annoying. Some customers may like that approach, I don't. I was happy to deal with Ross only. Now, if you had asked me to rate the interior/exterior of the car on collection, this would be a rating of 2, verging on a 1. This car was meant to have been given a full valet, however, the inside was in the same state it was in on test driving as the crumbs and stained seat (assured this would be gone!) were all still visible. The dials were splattered in what looked like spray polish and possibly had been forgotten to rub in. The inside of the windscreen looked like my 18 month old daughter had attempted to clean it! The outside of the car was worse. Given it is a white car I can appreciate it may be difficult to get every bit of polish off but not half of each door panel! Looking down each side of the car was a disgrace. Also, marks I had pointed out on test drive were still visible which I was assured these would be removed once polished but they weren't! There was also a chip I had pointed out and again assured this would be dealt with. You guessed it, it wasn't! All I can say is thank goodness Katie was there to go over and above her job description and get the chip sorted by her own fair hands, polishing out the marks, and then to top it all off, she even took us to the petrol station to put the £20 worth of fuel we had paid for in the car as this had also not been done prior to us picking up the car! Overall, it took an extra hour to sort this all out, over and above the hour we had done the handover paperwork - hence I've rated the "Handover" section at a 4. I cannot fault Ross or Katy, they were 1st class. But, whoever was responsible for making sure the fuel was in the car and the valet, then they should have a read over their job description to refresh their memories as to what they are employed to do. We are currently looking for a second car, which Ross is checking out for us, however, if the experience at the last stage of purchasing my current car is anything to go by then this has put me off slightly taking anything forward. I look forward to hearing from you.