My husband and I were first time buyers and were pleased with the car we bought from Peter Vardy in Aberdeen. The salesman was attentive and made the process of the initial purchase of the vehicle smooth. Unfortunately, we did have some hitches with the car which were rectified but needed to do prompting and chasing up to get them done. The car was bought under the Network Q, so we were disappointed to find the front tyres were not at Peter Vardy standard and we needed to book the car in for replacements. We were promised it to be done within the hour and were left waiting 2 hours and had to keep prompting staff to find out how the job was getting on. We were unable to get a courtesy car and only are a one car family so needed the car back for other commitments. The car also came with 1 year road assistance. When we got home we could not find any details of what it covered in the hand books that came with the car. We contacted the garage at Peter Vardy, Aberdeen, to be told to phone the number on the booklet. Which we did, only to be told by the person on the phone to call the garage. Which we did again. It took a few chase up calls and personally going in eventually a manager dealt with us and swiftly gave us the paperwork. This was frustrating and felt like a 'Jack in the Box'. Any car we have bought in the past the detailed explanation of road assistance. The car also had a 'smoky/stale smell' to it. This was dealt with and they took the car in and gave it deep clean. The above hitches were eventually dealt with and are enjoying driving the car but would have been completely happy if we hadn't had the above to deal with.