The car I eventually purchased makes me happy, but the overall experience was hard work and frustrating. Its a difficult one to really summarise here, and being honest I don't want to say anything that blames the people who dealt with me. Things just didn't 'connect', like responses to emails, calls back, no explanation about the 'Admin charge', the donation. Probably the most disappointing issue was the car that I bought was £10,990 one week (and agreed a deal to buy it), then told that it was sold - only to find one week later it was not sold and it was now £11,990! In order to be able to afford it at that price I had to organise my own finance, but feel the deal I got in the end was not as good as if I had taken the deal on offer at £10,990 (subsequently withdrawn because it was 'sold'). I kind of have a 'stitched-up' feeling. After having the car a week, and paying the full price, this week I was called saying I underpaid by £100 and have just had to go back to the garage to pay even £100 more. Now I wait for the car to go in for the timing belt to be changed (which was agreed by the sales manager), and I've just found out that the car was not serviced on the day of pick-up as I had led to believe and that it will be serviced when the timing belt is done. I have also just picked up the missing service book which was not with the car when I took it. Overall, for me the car is great but my mind is telling me I should have walked away a long time ago. Sorry, but you asked for feedback!