The car I traded in was of a higher value than the new car I was purchasing. It took around 2 months to get the money back that I was owed. I'm sure if I was due Peter vardy money that was 2 months overdue I would have had a lawyers letter. I had various correspondence with the customer service department but seemed in vain. I also tried to call the salesman who sold me the car and emailed him but no reply. Before I had the money after 3 weeks the clutch started juddering in the car. The car was supposed to be valeted for pick up it wasn't. I ordered the Vauxhall mats which I was about to drive away and noticed they weren't in and had to go back. The car was also supposed to have a 117 point check so I'm told and after driving it for a couple of days could tell a ball joint had excessive play in it and was knocking while I was driving. All in I think the customer service was a joke and feel like I have been ripped off. The last 4 cars I have bought before this have been from Arnold Clark and have always been treated well I would never use Peter vardy again and warm anyone else from doing so.