Everything from start to finish, picked a car, agreed a price, signed documents, 4 days before collection get told car does not exist, after a few phone calls picked another car, then I get asked to come in and sign new documents (at least 30 mins travel each way for me) only to find out your sales rep forgot to photo copy my 'cost co' card, I did not need to sign anything. Saturday the day of collecting car, noticed I had 2 missed calls on the Friday (I work shifts 7 am to 7 pm), so I phoned Saturday morning asking to speak to sales rep, he was not available, drove to dealership, meet by sales rep , only to be told paperwork I handed in weeks ago was not valid ( even thou sales rep checked it at the time and said it was ok), so back home again still with no new car, Monday e-mailed sales rep with new documents, collected car Monday evening, the only reason I choose PV was there was a sale on at the time, holiday vouchers included with sale of car, these should have been ready with collection of car, got them 3, nearly 4 weeks later after several phone calls and e-mails. So very disappointed with service!!