Louise Gaffney
Went test drove car-everything on car was okay-we paid deposit and confirmed the sale. When collecting car we had to wait 30 minutes for the car and paperwork. Came away from dealership washed the car to find out there was a dent in rear tailgate. Contacted dealership was told that dent master would call to home address to sort dent we then found that there was also paint damage too. Contacted dealership again to tell them about paint problem and dent was discussed that car would be dropped if at dealership. Called number of times to find out if car was ready didn’t manage to speak to anybody then my partner called to be told car was ready. On collecting car dent was removed but paintwork has been touched up with touch up paint and this was clearly a mess/half a job done by garage.. the sales manager and sales assistant agreed that job wasn’t 100% done, therefore car had to be left again at dealership to get fixed.. during the conversation it was insinuated that we had actually created this problem ourselves however my partner had proof that this wasn’t the case.. As a customer you can understand why we aren’t happy with a dealership likes yourselves customer service is massive nowadays and yet I felt like it was a hassle for your dealership to fix this problem.. my car was dropped off to me fixed however this should have been done to the standard in the first place instead of wasting my time and my partners time.. one very unhappy customer and won’t be doing any further business in the future with Peter Vardy..
6 years ago
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Peter Vardy has a 4.6 average rating from 7,473 reviews

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